Refund policy
⏳ 48-Hour Return Window
You have 48 hours after receiving your order to request a return by emailing us at info@hyperforme.com.
For in-store purchases, items must also be returned within 48 hours of purchase.
⚠️ No returns will be accepted without prior approval.
📦 Return Conditions
To be eligible for a return:
- The item must be unopened, unused, and in its original packaging.
- A receipt or proof of purchase is required.
- Please note: not liking the flavor is not a valid reason for return.
🔒 Protective Seal Policy
Some products are sealed using a heat-activated technique: the inner sealant is applied, then the lid is placed on top. The heat causes both layers to bond together, and when the jar is opened, the seal may naturally tear or show punctures.
This is normal, does not indicate tampering, and does not affect product quality or safety in any way.
Because of this, any item opened with a broken or torn inner seal cannot be refunded.
🛑 Order Changes & Cancellations
Once an order is placed, it cannot be changed, edited, or combined (including adding or swapping products).
If a cancellation is requested after an order is placed (and before it ships), a 15% cancellation fee will apply to cover payment processing and order handling already initiated.
If your order is cancelled by Hyperforme due to security concerns (e.g., potential fraud detected), your payment will be refunded immediately. However, your financial institution may take up to 7 days to release the funds. This timeline is automatic and outside of our control.
🚚 Return Shipping Costs
If the wrong flavor was selected by the customer when ordering, return and reshipping fees are the customer’s responsibility.
Customers must drop off items to be returned at their nearest Canada Post office, UPS, or USPS (US clients).
To start a return, email us at info@hyperforme.com.
If your return is approved, we will send you a return shipping label along with detailed instructions.
⚠️ Returns sent without prior approval will not be accepted.
📦 Undeliverable / Unclaimed Packages
Even when free shipping applies, there is a real shipping cost paid to the carrier. If a package is returned to us due to an address error, refusal, being unclaimed, or any other issue not caused by Hyperforme, the customer is responsible for covering the actual shipping and return-to-sender costs charged by the carrier.
🔍 Inspection & Damaged Items
Please inspect your order upon arrival and contact us right away if an item is defective, damaged, or incorrect.
⚠️ Clearance items and gift cards are final sale and cannot be returned or refunded.
🔁 Exchanges
For a quick exchange, return the original item using our return process.
Once approved, you can place a separate order for the new item.
🔍 Refund Review Process
Before issuing any refund, our team may conduct a review in partnership with the product supplier. This process helps us protect against fraudulent activity and repeated policy abuse, which is unfortunately common in the supplement industry.
When a refund or return request is made, we may consult the supplier to review the customer’s past return and refund history and look for trends such as:
- Duplicate claims for identical reasons across multiple orders
- Frequent refund requests beyond normal usage expectations
- Inconsistent explanations or patterns suggesting misuse of the policy
This review typically takes 3–5 business days. Based on the outcome, a refund or store credit may be issued, depending on what is most appropriate.
This process helps us handle legitimate requests quickly and fairly, while protecting our business and keeping prices as competitive as possible for all customers.
💳 Refunds
We’ll notify you once we’ve received and inspected your return and let you know if the refund is approved.
If approved, your refund will be issued to your original method of payment.
Please note that your bank or credit card provider may take additional time to process and post the refund.
Return shipping fees are the responsibility of the customer.
All approved returns are subject to a 15% restocking fee.
Have questions? Contact us anytime at info@hyperforme.com — we’re happy to help.