Refund policy
We want returns to be clear and straightforward. Please review the conditions below before returning any item to Hyperforme.
⏳ 48-Hour Return Window
You have 48 hours after receiving your order to request a return by emailing us at info@hyperforme.com.
For in-store purchases, a return request must also be made within 48 hours of purchase.
⚠️ IMPORTANT: All returns require prior authorization from Hyperforme. Do not ship, drop off, or bring back an item until our team has approved your return and provided instructions. Unauthorized returns will not be accepted.
📦 Return Conditions
To be eligible for consideration for a return:
- The item must be unopened, unused, and in its original packaging.
- A receipt or proof of purchase is required.
- Not liking the flavor is not considered a product defect and is not a valid reason for return.
All returns are subject to review and must be approved by Hyperforme before the item is sent or brought back.
🔒 Protective Seal Policy
A torn or punctured inner seal does not necessarily mean that a product has been opened or tampered with.
Some products use a heat-activated sealing process. The inner sealant is applied before the lid is secured, and heat causes the layers to bond. When the jar is opened, the inner seal may naturally tear, separate, or show punctures.
This can be a normal result of the manufacturer's sealing process and does not by itself indicate tampering or affect the quality or safety of the product.
An item that has been opened cannot be returned or refunded based solely on the appearance of a torn or punctured inner seal.
🛑 Order Changes & Cancellations
Once an order is placed, it cannot be changed, edited, or combined, including adding, removing, or swapping products.
If a cancellation is requested after an order has been placed and before it ships, a 15% cancellation fee may apply to cover payment processing and order handling already initiated.
If an order is cancelled by Hyperforme due to security concerns, such as potential fraud, the payment will be refunded promptly. Your financial institution may take up to 7 days to release or post the funds. This processing timeline is controlled by the financial institution and is outside Hyperforme's control.
🚚 How to Return an Item
Do not ship or bring back an item before receiving return authorization from Hyperforme.
- Contact us. Email info@hyperforme.com within the applicable return window.
- Wait for approval. Our team will review your request and provide instructions if the return is approved.
- Send the return only after approval. Once authorized, return the item according to the instructions provided by our team.
Customers are responsible for arranging and paying for return shipping when applicable. Hyperforme does not provide prepaid return shipping labels.
If the wrong flavor or product was selected by the customer when ordering, return and reshipping costs are the customer's responsibility.
⚠️ Items shipped, dropped off, or otherwise returned to Hyperforme without prior authorization will not be accepted.
📦 Undeliverable & Unclaimed Packages
Even when free shipping applies to an order, Hyperforme pays a real shipping cost to the carrier.
If a package is returned to us because of an address error, refusal, failure to claim the package, or another delivery issue not caused by Hyperforme, the customer is responsible for the actual shipping and return-to-sender costs charged by the carrier.
🔍 Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us right away so our team can review the issue.
Do not discard, return, or ship the item before receiving instructions from Hyperforme. We may require photos, product information, packaging information, or other details to evaluate the request.
Clearance items and gift cards are final sale and cannot be returned or refunded, except where otherwise required by applicable law.
🔁 Exchanges
We do not process direct product-for-product exchanges.
If you would like a different item, first request a return for the original product. Once the return has been approved, you can place a separate order for the item you want.
🔍 Refund Review Process
Before issuing a refund, our team may review the request and, when appropriate, consult the product supplier.
This process helps us evaluate return and refund requests and identify repeated or unusual claim patterns. The review may include factors such as:
- Duplicate claims involving the same or similar reasons across multiple orders.
- Frequent refund requests outside normal purchasing patterns.
- Inconsistent information or patterns that may indicate misuse of the return or refund process.
When additional review is required, the process typically takes 3–5 business days.
Based on the circumstances and outcome of the review, Hyperforme will determine the appropriate resolution.
💳 Refunds
Once an authorized return has been received and inspected, we will notify you of the outcome of the review.
When a refund is approved, it will normally be issued to the original method of payment.
Your bank or credit card provider may require additional time to process and post the refund after it has been issued by Hyperforme.
Return shipping costs are the customer's responsibility when applicable.
Approved returns may be subject to a 15% restocking fee.
Questions?
Contact us at info@hyperforme.com before sending anything back. We'll review your request and let you know the next steps.